SHIPPING POLICY

DOMESTIC SHIPPING

We want to ensure that you receive your NYCMode order as quickly as possible. That's why we strive to ship every order as quickly as possible from the time your payment clears. Usually all orders will be shipped out within 24 business hours after your payment clears.

For shipments to Alaska & Hawaii, P.O. Box or APO/FPO/DPO, a calculated shipping rate will be provided during the checkout process. Additionally, we offer Standard, Expedited, Second Day, and Next Day shipping services with guaranteed rates calculated at checkout.

INTERNATIONAL SHIPPING

Currently, NYCMode is unable to offer international shipping. We hope to expand our shipping options in the future to include international destinations.

Please note that for orders shipping to Canada, it is considered an international order.

AUTHENTICITY

At NYCMode, we take pride in offering only authentic merchandise. Every item we carry is sourced directly from the designer, brand owner, or one of our verified and authorized resellers. To ensure the highest quality, every order undergoes a thorough hand inspection. We stand behind the authenticity of all our merchandise and offer a 100% money-back guarantee with no hassle and no questions asked.

"I NEVER RECEIVED MY PACKAGE"

We apologize if you're unable to locate your NYCMode shipment. We understand that incidents can occur during transit, which is why we automatically add "ROUTE - Package protection" to every order at checkout. This provides comprehensive coverage for shipments that are lost, damaged, or stolen.

If you had purchased "ROUTE - Package protection", rest assured that you are fully covered and eligible to file a claim through the following link:

https://claims.route.com/

Once we have shipped out your order, we no longer have control over its delivery. In rare cases, the courier may mistakenly deliver your package to a neighbor or encounter failed delivery attempts. If you did not select "ROUTE - Package protection" at checkout, we recommend reaching out to UPS, FedEx, or USPS to file a claim and address any delivery issues.

DISCLAIMER NOTE: If you choose to opt out of ROUTE package protection we will not be held liable for any packages that are stolen, missing content or claim to be missing after delivery.